HomeGrievance Redressal Mechanism

Grievance Redressal Mechanism

Step 1:

As the company operates through a web based p2p lending platform, the customer needs to lodge a complaint/grievance by sending a mail to cs@lendenclub.com with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 15 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.

Step 2:

If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 15 working days, then the customer can write, mail, fax or call to the Grievance Redressal Officer of the company as mentioned below: –

Mr. Pratik Kharel
Unit No. 5, Mezzanine Floor, DLH Park, SV Rd
Goregaon West, Mumbai – 400 062.
E-mail Id: cs@lendenclub.com

Contact Number: 022 48913091

After examining the matter, customer grievance/complaint shall be resolved within 15 working days.

Step 3:

If customer complaint still remains unresolved and is not redressed within a period of one month, the customer may approach the regulatory authority of Non-Banking Financial Companies, i.e. Reserve Bank of India for redressal of customer complaints at the below address::

Centralised Receipt & Processing Centre (CRPC)
Reserve Bank of India
4th floor, Sector 17, Chandigarh – 160017
Toll Free Number: 14448
Email : crpc@rbi.org.in

LenDenClub is India’s largest alternate investment platform which started operations in India in 2015. We have been helping investors diversify their investments beyond traditional investment instruments ever since.



The Reserve Bank of India does not accept any responsibility for the correctness of any of the statements or representations made or opinions expressed by Innofin Solutions Private Limited, and does not provide any assurance for repayment of the loans lent through its platform.

LenDenClub is an Intermediary under the provisions of the Information Technology Act, 2000 and virtually connects lenders and borrowers through its electronic platform via the website and/or mobile app.

The lending transaction is purely between lenders and borrowers at their own discretion, and LenDenClub does not assure loan fulfilment and/or investment returns. Also, the information provided on the platform is verified or checked on the best efforts basis without guaranteeing any accuracy of the data/information verification. Any investment decision taken by a lender on the basis of this information is at the discretion of the lender, and LenDenClub does not guarantee that the loan amount will be recovered from the borrower, fully or partially. The risk is entirely on the lender. LenDenClub will not be responsible for the full or partial loss of the principal and/or interest of lenders’ investment amounts.


*P2P investment is subject to risks. And investment decisions taken by a lender on the basis of this information are at the discretion of the lender, and LenDenClub does not guarantee that the loan amount will be recovered from the borrower.

** Average value mentioned is the weighted average of returns received by investors

© 2023 LenDenClub by Innofin Solutions Private Limited | CIN: U74999MH2015PTC266499


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